The Radisson Blu Hotel, Bucharest has installed the Guestware CRM software, allowing staff to recognize guests and know their preferences. First-time guests are impressed with the staff’s professionalism and how quickly they respond to requests, the hotel said.
“We use Guestware to connect our property teams and track all operational incidents and guest requests,” said Adrian Adam, director of operations for Radisson Blu, Bucharest, in a statement. “Communications between departments is just one text away thanks to Guestware. Orders are picked up faster and all the information is shared between departments. This makes it easier to take immediate action and up-level responses to management when needed. We respond faster and track every request and its resolution to ensure events are addressed at once.”
Radisson Blu, Bucharest is a luxury five-star hotel in the heart of downtown Bucharest that serves a balanced mix of business and leisure travelers. It features 487 guestrooms and suites featuring the creativity of architect Uri Blumenthal and designer Buki Zuker.
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